Microsoft Windows 7 企业级桌面支持
大企业的最终用户和 IT 专业人员不断演化的需求决定了微软对 Windows 7 的设计方向。由于用户需求不断变化，对 IT 专业人员的要求也在不断提高。现在 IT 专业人员必须向用户提供 Windows 7 更多功能和更高灵活性应用，同时降低成本和安全风险，并简化 IT 对Widnows 桌面的管理。易迪思培训中心 Windows 7 企业级桌面支持课程可助力企业 IT 提升桌面管理能力。
About This Course
This course provides students with the knowledge and skills needed to isolate, document and resolve problems on a Windows 7 desktop or laptop computer. It will also help test takers prepare for the 70-685 and 70-682 exams.
Audience Profile
This course is intended for Windows 7 de的sktop support technicians who resolve Tier 1 and 2 problems on desktop computers. A minimum of three years of experience configuring and supporting desktop or laptop operating systems is recommended.
At Course Completion
After completing this course, students will be able to:
- Identify and Resolve Desktop Application Issues.
- Identify the Cause of and Resolve Networking Issues.
- Manage and Maintain Systems That Run Windows 7.
- Support Mobile Users.
- Identify the Cause of and Resolve Security Issues.
Course Outline
Module 01: Identify and Resolve New Software Installation Issues
Module 02: Resolve Software Configuration Issues
Module 03: Resolve Software Failure
Module 04: Identify and Resolve Logon Issues
Module 05: Identify and Resolve Network Connectivity Issues
Module 06: Identify and Resolve Name Resolution Issues
Module 07: Identify and Resolve Network Printer Issues
Module 08: Identify and Resolve Performance Issues
Module 09: Identify and Resolve Hardware Failure Issues
Module 10: Identify and Resolve Wireless Connectivity Issues
Module 11: Identify and Resolve Remote Access Issues
Module 12: Manage File Synchronization
Module 13: Identify and Resolve Internet Explorer Security Issues
Module 14: Identify and Resolve Firewall Issues
Module 15: Identify and Resolve Issues Due To Malicious Software
Module 16: Identify and Resolve Encryption Issues
Module 17: Identify and Resolve Software Update Issues
Module 02: Resolve Software Configuration Issues
Module 03: Resolve Software Failure
Module 04: Identify and Resolve Logon Issues
Module 05: Identify and Resolve Network Connectivity Issues
Module 06: Identify and Resolve Name Resolution Issues
Module 07: Identify and Resolve Network Printer Issues
Module 08: Identify and Resolve Performance Issues
Module 09: Identify and Resolve Hardware Failure Issues
Module 10: Identify and Resolve Wireless Connectivity Issues
Module 11: Identify and Resolve Remote Access Issues
Module 12: Manage File Synchronization
Module 13: Identify and Resolve Internet Explorer Security Issues
Module 14: Identify and Resolve Firewall Issues
Module 15: Identify and Resolve Issues Due To Malicious Software
Module 16: Identify and Resolve Encryption Issues
Module 17: Identify and Resolve Software Update Issues